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03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 264.78 MB
07 Life-Cycle Processes_ Part Two/006 Change management.mp4 245.22 MB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4 215.65 MB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4 191.3 MB
06 Life-Cycle Processes_ Part One/012 Availability management.mp4 170.58 MB
06 Life-Cycle Processes_ Part One/013 Capacity management.mp4 167.04 MB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4 166.9 MB
05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 158.19 MB
04 Key Principles Models and Concepts/004 Specific roles.mp4 157.14 MB
07 Life-Cycle Processes_ Part Two/018 Event management.mp4 153.3 MB
06 Life-Cycle Processes_ Part One/015 Security management.mp4 137.32 MB
04 Key Principles Models and Concepts/001 Processes.mp4 136.25 MB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4 135.42 MB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 125.89 MB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 125.46 MB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4 125.21 MB
07 Life-Cycle Processes_ Part Two/019 Incident management.mp4 124.4 MB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4 121.91 MB
08 Service-Management Functions/003 Service Desk and objectives.mp4 121.22 MB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4 121.05 MB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4 119.38 MB
06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 115.31 MB
02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 112.44 MB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 110.24 MB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 108.5 MB
02 Service Life Cycle/001 What is ITIL_.mp4 105.76 MB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 102.34 MB
04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 100.69 MB
06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4 100.14 MB
06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4 98.69 MB
06 Life-Cycle Processes_ Part One/016 Supplier management.mp4 97.2 MB
05 Life-Cycle Phases/009 Service Knowledge Management System.mp4 96.74 MB
03 Service Management as a Practice/001 IT today IT opportunity.mp4 95.59 MB
07 Life-Cycle Processes_ Part Two/024 Problem management.mp4 93.66 MB
05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 93.23 MB
07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4 92.97 MB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4 92.63 MB
02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 92.5 MB
03 Service Management as a Practice/002 What is a service_.mp4 92.4 MB
02 Service Life Cycle/004 Summary_ Service life cycle.mp4 91.88 MB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 91.82 MB
08 Service-Management Functions/002 Service Desk organizational structure.mp4 90.09 MB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4 87.23 MB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4 85.91 MB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4 81.59 MB
04 Key Principles Models and Concepts/006 Risk management.mp4 80.23 MB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4 80.02 MB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4 78.67 MB
05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4 78.66 MB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4 76.15 MB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4 75.1 MB
03 Service Management as a Practice/006 Key IT service management roles.mp4 74.17 MB
08 Service-Management Functions/006 Application management.mp4 73.72 MB
01 Introduction/003 Qualification scheme.mp4 73.4 MB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 72.51 MB
04 Key Principles Models and Concepts/010 Prioritization.mp4 71.21 MB
04 Key Principles Models and Concepts/003 Functions.mp4 70.54 MB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4 69.52 MB
05 Life-Cycle Phases/005 Five aspects of Service Design.mp4 68.16 MB
03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 66.9 MB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4 66.01 MB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4 65.87 MB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4 65.79 MB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4 65.25 MB
07 Life-Cycle Processes_ Part Two/029 Access management.mp4 64.79 MB
08 Service-Management Functions/005 IT operations management.mp4 64.36 MB
07 Life-Cycle Processes_ Part Two/007 Change models.mp4 64.02 MB
03 Service Management as a Practice/004 What comprises value_.mp4 63.3 MB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4 63.26 MB
04 Key Principles Models and Concepts/008 Communication.mp4 63.05 MB
05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 62.88 MB
03 Service Management as a Practice/003 What is service management_.mp4 61.21 MB
05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 61.16 MB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 59.79 MB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4 59.11 MB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4 58.21 MB
01 Introduction/001 Welcome objective and schedule.mp4 54.78 MB
05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 54.77 MB
05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 54.39 MB
08 Service-Management Functions/004 Technical management.mp4 54.16 MB
08 Service-Management Functions/001 Functions overview.mp4 51.96 MB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 48.29 MB
05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 48.28 MB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4 48.03 MB
03 Service Management as a Practice/007 Governance.mp4 46.19 MB
05 Life-Cycle Phases/006 Service Design package.mp4 45.84 MB
03 Service Management as a Practice/005 The 4 Ps of service design.mp4 45.25 MB
04 Key Principles Models and Concepts/007 Business case.mp4 44.62 MB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4 42.46 MB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4 42.18 MB
07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4 42.07 MB
01 Introduction/002 Certification exam.mp4 38.63 MB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 36.24 MB
07 Life-Cycle Processes_ Part Two/021 Incident models.mp4 35.95 MB
08 Service-Management Functions/007 Summary_ Functions.mp4 34.06 MB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4 33.61 MB
05 Life-Cycle Phases/019 Integration of the five core phases.mp4 33.28 MB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 32.95 MB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4 31.29 MB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 30.77 MB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4 21.66 MB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4 18.71 MB
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt 25.42 KB
07 Life-Cycle Processes_ Part Two/006 Change management-en.srt 24.91 KB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt 22.59 KB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt 19.31 KB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt 17.94 KB
06 Life-Cycle Processes_ Part One/012 Availability management-en.srt 17.78 KB
07 Life-Cycle Processes_ Part Two/018 Event management-en.srt 16.94 KB
05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt 16.64 KB
06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt 16.13 KB
04 Key Principles Models and Concepts/004 Specific roles-en.srt 15.05 KB
04 Key Principles Models and Concepts/001 Processes-en.srt 14.85 KB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt 13.77 KB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt 13.65 KB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt 13.02 KB
07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt 12.87 KB
06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt 12.83 KB
06 Life-Cycle Processes_ Part One/015 Security management-en.srt 12.65 KB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt 12.64 KB
08 Service-Management Functions/003 Service Desk and objectives-en.srt 12.6 KB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt 12.49 KB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt 12.48 KB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt 11.79 KB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt 11.66 KB
02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt 11.26 KB
06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt 11.22 KB
02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt 11.17 KB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt 10.69 KB
04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt 10.52 KB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt 10.49 KB
06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt 10.32 KB
05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt 10.14 KB
03 Service Management as a Practice/001 IT today IT opportunity-en.srt 10.12 KB
02 Service Life Cycle/001 What is ITIL_-en.srt 10.05 KB
06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt 9.78 KB
07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt 9.54 KB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt 9.38 KB
02 Service Life Cycle/004 Summary_ Service life cycle-en.srt 9.38 KB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt 9.19 KB
07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt 9.14 KB
05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt 9.12 KB
03 Service Management as a Practice/002 What is a service_-en.srt 9.04 KB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt 8.78 KB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt 8.75 KB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt 8.7 KB
08 Service-Management Functions/002 Service Desk organizational structure-en.srt 8.55 KB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt 8.42 KB
05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt 8.09 KB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt 8.08 KB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt 8.02 KB
04 Key Principles Models and Concepts/006 Risk management-en.srt 7.8 KB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt 7.72 KB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt 7.58 KB
03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt 7.55 KB
08 Service-Management Functions/006 Application management-en.srt 7.52 KB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt 7.51 KB
01 Introduction/003 Qualification scheme-en.srt 7.42 KB
03 Service Management as a Practice/006 Key IT service management roles-en.srt 7.31 KB
05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt 7.28 KB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt 7.24 KB
04 Key Principles Models and Concepts/003 Functions-en.srt 6.94 KB
04 Key Principles Models and Concepts/010 Prioritization-en.srt 6.75 KB
04 Key Principles Models and Concepts/008 Communication-en.srt 6.68 KB
08 Service-Management Functions/005 IT operations management-en.srt 6.66 KB
03 Service Management as a Practice/003 What is service management_-en.srt 6.46 KB
07 Life-Cycle Processes_ Part Two/007 Change models-en.srt 6.37 KB
07 Life-Cycle Processes_ Part Two/029 Access management-en.srt 6.29 KB
03 Service Management as a Practice/004 What comprises value_-en.srt 6.21 KB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt 6.17 KB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt 6.1 KB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt 6.02 KB
01 Introduction/001 Welcome objective and schedule-en.srt 5.97 KB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt 5.96 KB
05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt 5.96 KB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt 5.88 KB
05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt 5.81 KB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt 5.79 KB
05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt 5.64 KB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt 5.59 KB
08 Service-Management Functions/004 Technical management-en.srt 5.56 KB
05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt 5.55 KB
05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt 5.33 KB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt 5.13 KB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt 4.86 KB
08 Service-Management Functions/001 Functions overview-en.srt 4.75 KB
04 Key Principles Models and Concepts/007 Business case-en.srt 4.57 KB
03 Service Management as a Practice/007 Governance-en.srt 4.54 KB
03 Service Management as a Practice/005 The 4 Ps of service design-en.srt 4.33 KB
05 Life-Cycle Phases/006 Service Design package-en.srt 4.2 KB
07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt 4.13 KB
01 Introduction/002 Certification exam-en.srt 4.12 KB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt 4.06 KB
07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt 3.89 KB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt 3.67 KB
08 Service-Management Functions/007 Summary_ Functions-en.srt 3.6 KB
05 Life-Cycle Phases/019 Integration of the five core phases-en.srt 3.31 KB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt 3.25 KB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt 3.06 KB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt 3.01 KB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt 2.98 KB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt 2.95 KB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt 2.51 KB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt 1.84 KB
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