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Get Bonus Downloads Here.url 182 B
~Get Your Files Here !/1 - Course Introduction/1 - Course Introduction.mp4 29.83 MB
~Get Your Files Here !/1 - Course Introduction/2 - General Information.mp4 43.65 MB
~Get Your Files Here !/1 - Course Introduction/3 - Legal Disclaimer.html 2.32 KB
~Get Your Files Here !/1 - Course Introduction/4 - ITIL 4 Foundation Important abbreviations and definitions.html 254 B
~Get Your Files Here !/1 - Course Introduction/5 - Industrial Revolution.mp4 30.66 MB
~Get Your Files Here !/1 - Course Introduction/5 - Industrial Revolution.txt 51 B
~Get Your Files Here !/1 - Course Introduction/6 - ITIL History.mp4 14.55 MB
~Get Your Files Here !/1 - Course Introduction/6 - ITIL History.txt 34 B
~Get Your Files Here !/1 - Course Introduction/7 - ITIL 4 Foundation Exam Structure.html 388 B
~Get Your Files Here !/1 - Course Introduction/8 - Course Structure.mp4 29.78 MB
~Get Your Files Here !/10 - Complete Scenarios/65 - Create the Value Stream for New Service.mp4 45.79 MB
~Get Your Files Here !/10 - Complete Scenarios/65 - RACI MODEL.txt 51 B
~Get Your Files Here !/10 - Complete Scenarios/66 - New Service Value Stream Step 1.mp4 75.39 MB
~Get Your Files Here !/10 - Complete Scenarios/67 - New Service Value Stream Step 2.mp4 77.89 MB
~Get Your Files Here !/10 - Complete Scenarios/68 - New Service Value Stream Step 3.mp4 72.53 MB
~Get Your Files Here !/10 - Complete Scenarios/69 - New Service Value Stream Step 4.mp4 81.77 MB
~Get Your Files Here !/10 - Complete Scenarios/69 - What is a Kanban Board.txt 42 B
~Get Your Files Here !/10 - Complete Scenarios/70 - New Service Value Stream Step 5.mp4 56.24 MB
~Get Your Files Here !/10 - Complete Scenarios/71 - New Service Value Stream Step 6.mp4 64.06 MB
~Get Your Files Here !/2 - Key Concept of Service Management/10 - Why We do business.mp4 9.62 MB
~Get Your Files Here !/2 - Key Concept of Service Management/11 - 1What is an ERP System.txt 44 B
~Get Your Files Here !/2 - Key Concept of Service Management/11 - 2What is an ERP System.txt 58 B
~Get Your Files Here !/2 - Key Concept of Service Management/11 - GroStore Company.mp4 31.16 MB
~Get Your Files Here !/2 - Key Concept of Service Management/12 - 5 of the Biggest Information Technology Failures and Scares.txt 93 B
~Get Your Files Here !/2 - Key Concept of Service Management/12 - IT Department.mp4 53.82 MB
~Get Your Files Here !/2 - Key Concept of Service Management/12 - The 5 Most Common IT Problems Businesses Face.txt 44 B
~Get Your Files Here !/2 - Key Concept of Service Management/13 - Complex Relationship.mp4 37.07 MB
~Get Your Files Here !/2 - Key Concept of Service Management/14 - Service Value and Value cocreation.mp4 40.87 MB
~Get Your Files Here !/2 - Key Concept of Service Management/15 - Service Management.mp4 49.65 MB
~Get Your Files Here !/2 - Key Concept of Service Management/16 - Service Provision.mp4 56.19 MB
~Get Your Files Here !/2 - Key Concept of Service Management/17 - Service Offering.mp4 25.78 MB
~Get Your Files Here !/2 - Key Concept of Service Management/18 - Utility and Warranty.mp4 9.71 MB
~Get Your Files Here !/2 - Key Concept of Service Management/19 - End of Section.mp4 6.35 MB
~Get Your Files Here !/2 - Key Concept of Service Management/9 - Key Concepts of Service Management.mp4 4.93 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/20 - Four Dimensions Part 1.mp4 23.37 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/21 - Four Dimensions Part 2.mp4 17.25 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/22 - Organization and People.mp4 25.36 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/22 - Organizational Structure.txt 65 B
~Get Your Files Here !/3 - Four Dimensions of Service Management/23 - Information and Technology.mp4 44.61 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/24 - Partners and Suppliers.mp4 30.68 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/25 - Value Stream and Processes.mp4 26.27 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/26 - External Factors.mp4 22.29 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/27 - Internal and External Factors Recap.mp4 20.89 MB
~Get Your Files Here !/3 - Four Dimensions of Service Management/28 - End of Section.mp4 3.94 MB
~Get Your Files Here !/4 - Service Value System/29 - Intro to SVS.mp4 12.4 MB
~Get Your Files Here !/4 - Service Value System/30 - Service Value System.mp4 26.63 MB
~Get Your Files Here !/4 - Service Value System/31 - SVS Organization Silos.mp4 21.61 MB
~Get Your Files Here !/4 - Service Value System/32 - End of Section.mp4 5.59 MB
~Get Your Files Here !/5 - Service Value Chain/33 - Intro to SVC.mp4 12.13 MB
~Get Your Files Here !/5 - Service Value Chain/34 - Service Value Chain.mp4 19.84 MB
~Get Your Files Here !/5 - Service Value Chain/35 - Engage.mp4 80.61 MB
~Get Your Files Here !/5 - Service Value Chain/36 - Plan.mp4 28.25 MB
~Get Your Files Here !/5 - Service Value Chain/37 - Design and Transition.mp4 13.87 MB
~Get Your Files Here !/5 - Service Value Chain/38 - ObtainBuild.mp4 9.52 MB
~Get Your Files Here !/5 - Service Value Chain/39 - Deliver and Support.mp4 15.92 MB
~Get Your Files Here !/5 - Service Value Chain/40 - Improve.mp4 8.8 MB
~Get Your Files Here !/5 - Service Value Chain/41 - Service Value Chain Summary.mp4 6.25 MB
~Get Your Files Here !/5 - Service Value Chain/42 - End of Section.mp4 7.79 MB
~Get Your Files Here !/6 - ITIL 4 Practices/43 - Intro to Practices.mp4 3.8 MB
~Get Your Files Here !/6 - ITIL 4 Practices/44 - ITIL 4 Practices Categories.mp4 7.92 MB
~Get Your Files Here !/6 - ITIL 4 Practices/45 - Recall the Purpose of Some Practices.mp4 50.47 MB
~Get Your Files Here !/6 - ITIL 4 Practices/46 - ITIL Terms Definitions.mp4 5.5 MB
~Get Your Files Here !/6 - ITIL 4 Practices/47 - Practices in Details.mp4 1.95 MB
~Get Your Files Here !/6 - ITIL 4 Practices/48 - Continual Improvement.mp4 50.99 MB
~Get Your Files Here !/6 - ITIL 4 Practices/49 - Change Enablement.mp4 34.05 MB
~Get Your Files Here !/6 - ITIL 4 Practices/50 - Incidnet Management.mp4 41.97 MB
~Get Your Files Here !/6 - ITIL 4 Practices/51 - Problem Management.mp4 45.18 MB
~Get Your Files Here !/6 - ITIL 4 Practices/52 - Service Desk.mp4 33.47 MB
~Get Your Files Here !/6 - ITIL 4 Practices/53 - Service Request Management.mp4 19.27 MB
~Get Your Files Here !/6 - ITIL 4 Practices/54 - Service Level Management.mp4 41.83 MB
~Get Your Files Here !/6 - ITIL 4 Practices/55 - End of Section.mp4 6.22 MB
~Get Your Files Here !/7 - Guiding Principles/56 - Guiding Principles Part 1.mp4 41.9 MB
~Get Your Files Here !/7 - Guiding Principles/57 - Guiding Principles Part 2.mp4 43.41 MB
~Get Your Files Here !/7 - Guiding Principles/58 - End of Section.mp4 3.97 MB
~Get Your Files Here !/8 - Governance/59 - Govenance in ITIL 4.mp4 24.48 MB
~Get Your Files Here !/8 - Governance/60 - Governance Examples.mp4 12.95 MB
~Get Your Files Here !/8 - Governance/61 - End of Section.mp4 5.59 MB
~Get Your Files Here !/8 - Governance/61 - ISO90012015.txt 39 B
~Get Your Files Here !/8 - Governance/61 - What is COBIT.txt 58 B
~Get Your Files Here !/8 - Governance/61 - What is ISO 27001.txt 39 B
~Get Your Files Here !/9 - Continual Improvement/62 - Continual Improvement.mp4 8.36 MB
~Get Your Files Here !/9 - Continual Improvement/63 - Continual Improvement Model.mp4 26.53 MB
~Get Your Files Here !/9 - Continual Improvement/64 - End of Section.mp4 5.24 MB
~Get Your Files Here !/Bonus Resources.txt 386 B
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