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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.mp4 18.06 MB
12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp4 18.03 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4 16.72 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp4 13.19 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.mp4 12.87 MB
9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.mp4 12.75 MB
9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.mp4 11.92 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp4 11.62 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp4 10.46 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp4 10.36 MB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp4 9.9 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp4 9.55 MB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp4 9.54 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4 8.69 MB
2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp4 8.6 MB
9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.mp4 8.6 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp4 8.55 MB
13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp4 8.5 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp4 8.47 MB
2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp4 8.3 MB
9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.mp4 8.22 MB
13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp4 8.2 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp4 7.9 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp4 7.87 MB
6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.mp4 7.71 MB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp4 7.51 MB
2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp4 6.81 MB
9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .mp4 6.76 MB
9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.mp4 6.7 MB
4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp4 6.59 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp4 6.51 MB
8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.mp4 6.01 MB
2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp4 5.55 MB
6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.mp4 5.54 MB
4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp4 5.3 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4 5.25 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.mp4 5.21 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.mp4 5.21 MB
4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp4 5.13 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp4 5.08 MB
8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.mp4 5.08 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp4 4.65 MB
6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.mp4 4.39 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4 4.2 MB
1.Course Overview/01.Course Overview.mp4 3.96 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4 3.83 MB
8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.mp4 3.48 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4 3.43 MB
8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.mp4 3.24 MB
2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp4 3.14 MB
4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp4 3.13 MB
4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp4 3.05 MB
4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp4 2.99 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.mp4 2.95 MB
8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.mp4 2.93 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp4 2.82 MB
2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp4 2.81 MB
9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.mp4 2.73 MB
11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4 2.68 MB
5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp4 2.66 MB
12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp4 2.66 MB
6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.mp4 2.5 MB
10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp4 2.18 MB
12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp4 1.64 MB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp4 1.48 MB
13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp4 1.32 MB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.en.srt 11.83 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.en.srt 11.42 KB
9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.en.srt 10.91 KB
9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.en.srt 9.66 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.en.srt 9.62 KB
9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.en.srt 8.2 KB
12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.en.srt 8.05 KB
9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.en.srt 7.91 KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.en.srt 7.83 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.en.srt 7.81 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.en.srt 7.78 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.en.srt 7.62 KB
2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.en.srt 7.6 KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.en.srt 7.6 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.en.srt 7.29 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.en.srt 6.75 KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.en.srt 6.67 KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.en.srt 6.38 KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.en.srt 6.27 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.en.srt 6.23 KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.en.srt 6.19 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.en.srt 6.18 KB
13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.en.srt 5.62 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.en.srt 5.62 KB
9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.en.srt 5.35 KB
2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.en.srt 5.3 KB
4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.en.srt 5.27 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.en.srt 5.12 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.en.srt 4.81 KB
2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.en.srt 4.5 KB
8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.en.srt 4.44 KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.en.srt 4.42 KB
8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.en.srt 4.4 KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.en.srt 4.13 KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.en.srt 4.11 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.en.srt 4.08 KB
2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.en.srt 4.01 KB
13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.en.srt 3.9 KB
4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.en.srt 3.87 KB
4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.en.srt 3.77 KB
9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .en.srt 3.67 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.en.srt 3.61 KB
1.Course Overview/01.Course Overview.en.srt 3.46 KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.en.srt 3.38 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.en.srt 3.34 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.en.srt 3.28 KB
12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.en.srt 2.93 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.en.srt 2.82 KB
4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.en.srt 2.76 KB
2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.en.srt 2.72 KB
8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.en.srt 2.52 KB
8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.en.srt 2.5 KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.en.srt 2.19 KB
9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.en.srt 2.17 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.en.srt 2.13 KB
4.Service Design Introduction - The Blueprinting Phase/12.Introduction.en.srt 2.1 KB
2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.en.srt 2.08 KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.en.srt 2.08 KB
8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.en.srt 2.07 KB
4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.en.srt 1.94 KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.en.srt 1.66 KB
10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt 1.59 KB
5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.en.srt 1.51 KB
12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.en.srt 1.08 KB
13.Preparing for the ITIL® Foundation Exam/64.Introduction.en.srt 1.05 KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.en.srt 984 B
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