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Get Bonus Downloads Here.url 181 B
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/1 - Course overview Scope structure and expectations.mp4 85.59 MB
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/2 - Understanding CRM Basics and significance.mp4 89.86 MB
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/3 - Learning outcomes What you will gain from this course.mp4 79.09 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/4 - Evolution of CRM From transactional to relational.mp4 78.17 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/5 - The CRM philosophy Principles and values.mp4 82.13 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/6 - The CRM ecosystem Key components and dynamics.mp4 83.39 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/7 - The power of customercentricity Concepts and benefits.mp4 80.42 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/8 - Crafting customercentric strategies Tools and techniques.mp4 75.77 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/9 - Instilling a customercentric culture Steps and best practices.mp4 81.34 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/10 - The role of data in CRM From insights to actions.mp4 72.22 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/11 - Segmenting and targeting customers Data at work.mp4 75.79 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/12 - Personalizing customer experiences The datadriven approach.mp4 69.42 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/13 - Aligning CRM with sales and marketing The synergy.mp4 66.21 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/14 - Sales force automation Boosting efficiency and effectiveness.mp4 63.68 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/15 - CRM and marketing automation Driving integrated campaigns.mp4 67.61 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/16 - The importance of customer satisfaction and loyalty.mp4 60.52 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/17 - Designing and implementing effective loyalty programs.mp4 64.74 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/18 - Measuring customer satisfaction Metrics and tools.mp4 63.28 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/19 - CRM in customer service Enhancing interactions and experiences.mp4 62.4 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/20 - Resolving customer issues Strategies and techniques.mp4 61.55 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/21 - Building a proactive customer service The CRM approach.mp4 61.11 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/22 - Understanding CRM technologies and its importance.mp4 59.99 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/23 - Choosing the right CRM software Factors and considerations.mp4 76.39 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/24 - Automation in CRM Enhancing efficiency and customer experience.mp4 112.97 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/25 - From planning to execution The CRM implementation process.mp4 128.59 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/26 - Measuring CRM success Key metrics and KPIs.mp4 132.55 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/27 - CRM future trends Staying ahead in the game.mp4 139.82 MB
~Get Your Files Here !/Bonus Resources.txt 386 B
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