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File List
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48 - Customize Service Request Templates.mp4 37.13 MB
27 - Customize Incident Templates.mp4 35.49 MB
49 - Create a Request Offering.mp4 30.25 MB
15 - Review Preconfigurations and Create an Incident.mp4 28.01 MB
39 - Customize Email Templates.mp4 26.41 MB
22 - Configure User Roles.mp4 26.36 MB
40 - Configure Email Notifications.mp4 25.66 MB
35 - Install and Configure Exchange Connector.mp4 25.58 MB
28 - Customize Workflows.mp4 21.85 MB
52 - Create and Monitor Requests in the Self Service Portal.mp4 21.66 MB
31 - Create and Associate Tasks.mp4 21.36 MB
18 - Customize Lists.mp4 20.03 MB
61 - Understand Problem, Change, and Release Management.mp4 19.41 MB
21 - Configure Global Operators Group.mp4 19.06 MB
17 - Configure Incident Settings.mp4 17.37 MB
41 - Report Incidents and Receive Email Notifications.mp4 16.66 MB
60 - Integrate Orchestrator Runbooks.mp4 16.62 MB
08 - Explore Incident Management's Role in SCSM.mp4 16.2 MB
55 - Configure Notification for Review Activities.mp4 16.13 MB
20 - Create Groups.mp4 15.94 MB
24 - Combine Incidents into Parent_Child Groups.mp4 15.02 MB
29 - Configure Service Level Objectives.mp4 14 MB
02 - Introduction.mp4 13.94 MB
42 - Explore Self Service Portal Installation.mp4 13.94 MB
59 - Explore SCOM, SCCM, and SCVMM Connectors.mp4 12.94 MB
23 - Report, Escalate, and Resolve Incidents.mp4 11.43 MB
54 - Tune Templates and Request Offerings.mp4 11.32 MB
51 - Create a Catalog Group and Configure the End User Role.mp4 11.09 MB
30 - Create and Publish Knowledge Articles.mp4 10.36 MB
03 - Explore the Demo Infrastructure.mp4 9.86 MB
36 - Configure SMTP.mp4 9.84 MB
37 - Validate SMTP Configuration.mp4 9.37 MB
34 - Prepare for Exchange Connector.mp4 9.24 MB
14 - Introduction.mp4 8.35 MB
09 - Explore Connectors' Role in Incident Management.mp4 7.85 MB
33 - Introduction.mp4 7.25 MB
50 - Create a Service Offering.mp4 7.25 MB
53 - Explore Parallel and Sequential Activities.mp4 7.24 MB
19 - Create Queues.mp4 7.16 MB
46 - Introduction.mp4 7.03 MB
12 - Explore SCSM Databases and Prerequisites.mp4 6.9 MB
07 - Explore SCSM's Role in System Center.mp4 6.27 MB
26 - Introduction.mp4 6.21 MB
01 - Course Overview.mp4 6.13 MB
47 - Design Service Requests and Activities.mp4 5.92 MB
58 - Generate Incident Reports.mp4 5.84 MB
06 - Introduction.mp4 5.62 MB
57 - Introduction.mp4 5.31 MB
38 - Configure Email Notification Channel.mp4 5.07 MB
43 - Create Announcements.mp4 4.99 MB
44 - Report and Monitor Incidents via the Self Service Portal.mp4 4.82 MB
25 - What This Module Covered.mp4 4.58 MB
45 - What This Module Covered.mp4 4.57 MB
56 - What This Module Covered.mp4 4.54 MB
16 - Define Incident Classifications.mp4 4.49 MB
13 - What This Module Covered.mp4 4.27 MB
04 - Establish Prerequisite Knowledge.mp4 4.27 MB
62 - What This Module Covered.mp4 3.54 MB
11 - Explore SCSM’s Four Server Design.mp4 3.41 MB
10 - Explore SCSM’s Two Server Design.mp4 3.32 MB
05 - Coming up Next.mp4 2.86 MB
32 - What This Module Covered.mp4 2.62 MB
implementing-incident-management-scsm-2016.rar 1.98 MB
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