[ TutPig.com ] Udemy - Mastering Customer Service Skills

mp4   Hot：17   Size：1.49 GB   Created：2022-11-29 00:41:51   Update：2024-11-30 18:47:11  

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File List

  • Get Bonus Downloads Here.url 176 B
    ~Get Your Files Here !/1 - Introduction to mastery of customer service skills/1 - Introduction to mastering customer service skills.mp4 128.49 MB
    ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - Customer Service Language.mp4 63.83 MB
    ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - The-language-of-customer-service.pdf 649.32 KB
    ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Cultivating-Self-awaress.pdf 501.17 KB
    ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Self-awarenessv3.jpg 1.64 MB
    ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Skill 1 Selfawareness Standing your ground.mp4 174.83 MB
    ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Values.jpg 260.32 KB
    ~Get Your Files Here !/4 - Skill 1 Selfawareness What did your learn about yourself/4 - Skill 1 Selfawareness recap.mp4 33.02 MB
    ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - Skill 2 Empathy.mp4 201.5 MB
    ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-1-fin.pdf 467.62 KB
    ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-example.pdf 1.03 MB
    ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-fin.pdf 1.02 MB
    ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Recognizing-the-emotions-in-the-expressions-answers.docx 1.48 MB
    ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Skill 3 Understanding customers problems.mp4 378.72 MB
    ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Slide30-emotion-activity.png 842.17 KB
    ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Curiosity-puzzle.pdf 589.93 KB
    ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Skill 4 Curiosity Earn the respect of customers.mp4 187.75 MB
    ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-1-the-food-is-not-right.pdf 2.47 MB
    ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-2-refund.pdf 2.36 MB
    ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 241.39 MB
    ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - elastic-with-credit.png 666.96 KB
    ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - empathy-statements.pdf 51.28 KB
    ~Get Your Files Here !/9 - Closing/9 - Wrapping up.mp4 99.98 MB
    ~Get Your Files Here !/Bonus Resources.txt 386 B

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